Job Description

Greet and welcome guests upon arrival.

Register guests as per LTH Standards and immediately update the system.

Promote Lemon Tree Smiles Program and provide recognition and benefits to all present members

Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests and post them into the system.

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested

Providing guests with information regarding hotel facilities and local attractions

Handle reservation requests at the desk directly when required

Use guest name whenever possible in accordance with LTH standards

Actively contribute to LTS and up selling programs

Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities

Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests

Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests

Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel

Speedy fulfilment of guest requests is the main focus of this role. These will include maintaining keys, handling messages and couriers, photocopying and assisting with business centres functions, arranging office transfers, co-ordinating car hires and levying the charges contracted with the company or published tariffs.

While the Associate is working as a telephone operator his / her role would consist of handling external calls for in house guests, logging down of messages for guests and also re-directing calls to functions within the hotel for whom calls may come

Guest arrivals co-ordination: Preparation of the arrival list of the previous day-for the day, rooms allocation with relevant information, co-ordinating functions, sending cars for airport pick-ups if required.

Reception activity: Thorough understanding of the PMS, taking guest check-ins as per reservation details and informing the guest about services and plans offered to the guest by the hotel. Reconfirming on departure details and filling out of forms and information mandatory by law.

Taking guest check-outs: preparation of clear and complete bills after checking for minibar and other services, filing invoices for the same, requesting for Guest comments/feedback in the GSTS form, arranging transportation requirement for guests for office/airport transfers and charge accordingly.

Co-ordinating with other functional departments for smooth operation of hotel

Keep track of guest bills and answering guest queries regarding billing issues with the supporting

Convey a high level of understanding of the importance of attending to details & ensure accuracy by verifying work against standards or input of others.

Handle challenging situations with guests diplomatically.

Take extra steps (Above and Beyond the Call of Duty) to ensure work was completed despite a lack of cooperation from others.

Maintain a high level of output and quality regardless of the task load.

Maintain an organized system to ensure that processes are getting completed on time

Attending to walk-in visitors by providing information regarding services provided by the hotel and rates charged for the services

Cash, Credit Card, Foreign Currency and Bill to Company settlement of guests checking out and foreign currency money exchange for in house guests

Practice LTH Smiles program religiously

Maintaining an accurate and up-to-date guest profile database.

Maintaining confidentiality of all guests, company information and records

Ensuring all guest feedback and requests are recorded

Maintaining hotel/statutory records as required

Create GSTS report and creating GSTS comparative report

Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly

Undertake other duties as requested by Department Head/Shift Leader and Hotel Management

Constantly update his/her self on regular customer preferences, technical knowledge and skills. In addition, to also help new colleagues in climbing the learning curve quickly

Job Type: Full-time

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person