Job Description

Preference from wellness industry

Client Reception and Check-in:

Greet clients warmly and professionally upon arrival, providing a positive first impression. Verify client information, collect necessary paperwork, and update patient records. Check clients in and out for appointments, ensuring accurate scheduling and billing.

Appointment Management:

Answer incoming phone calls, schedule new appointments, and manage cancellations or rescheduling requests. Confirm appointments with clients via phone . Coordinate with medical professionals to ensure appointment availability and accurate scheduling.

Administrative Tasks:

Maintain client records and medical history in the electronic health records (EHR) system. Process payments, handle billing inquiries, and collect co-pays Manage inventory of supplies and products related to the front desk area

Client Consultation and Education:

Answer basic questions about aesthetic treatments and procedures, providing clear explanations Guide clients on selecting appropriate treatments based on their needs and concerns Promote clinic services and packages to clients, highlighting special offers

Communication and Customer Service:

Address client concerns and complaints promptly and professionally, escalating issues when necessary Maintain a positive and friendly demeanor, ensuring excellent client experience Communicate effectively with the clinical team to ensure smooth patient flow
Required Skills and Qualifications:

Excellent communication and interpersonal skills Strong organizational skills with attention to detail Proficiency in appointment scheduling software and electronic health records systems Experience in customer service or healthcare reception preferred Knowledge of basic aesthetic treatments and procedures is a plus Professional appearance and demeanor
Job Types: Full-time, Part-time

Pay: ?10,000.00 - ?25,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person