Job Description

Full job description
Coordinate and supervise the activities and tasks of the front office staff, such as employee scheduling, check in-check-out process, reservation, guest special request, channel manager & central reservation systems, handling online travel agents' platforms (Booking .com, Agoda, Make my trip, Goibibo, etc) maintain the business relationships with tour operators and offline travel agents, handle inquiries and complaints, provide information and assistance, and process payments and invoices. Monitor and maintain the quality and standards of the front office services, equipment, and facilities, communicate and collaborate with other departments, such as housekeeping, F&B, accounts, maintenance, security, and sales & marketing, maintain guest relation to ensure guest satisfaction and operational efficiency. Conduct regular inspections in the rooms and resolve the issues, Prepare and analyse reports, records and statistics related to the front office performance, revenue, occupancy, and guest feedback, etc.

Key Responsibilities:

Team Leadership

Guest Services

Administrative Tasks

Reservation Management

Problem Resolution

Ability to work under pressure and handle challenging situations diplomatically.

The Front Office Manager plays a crucial role in creating a positive first impression for guests and maintaining efficient administrative processes within an organization. This position requires a dynamic individual with a customer-centric mindset and the ability to lead a team effectively.

Report to OM/GM

Job Type: Full-time

Pay: ?22,000.00 - ?25,000.00 per month

Experience:

• total work: 3 year (Preferred)
• front office manager: 2 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?25,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9061402040