ROLE & RESPONSIBILITIES: 1. Complete top line and bottom line (revenues & profits) responsibility for the spa \xef\x82\xb7 Designing and conducting local promotions and tie up with other lifestyle shops (high end restaurants, malls etc) to meet the footfall targets \xef\x82\xb7 Inputs and assistance to the marketing team for local/national promotions to increase brand saliency and generate more footfalls \xef\x82\xb7 Control costs by following procedures (switch off ACs when not required, control wastage/spillage of consumables etc.) \xef\x82\xb7 Responsible for revenue, Profit & Loss, same store sales growth 2. Ensure high level of customer satisfaction \xef\x82\xb7 Engage with customers on a regular basis and understand their requirements \xef\x82\xb7 Ensure regular filling of the feedback forms as per the Standard Operating Procedure \xef\x82\xb7 Handle any customer grievance and take appropriate action. Make a note of it and forward it to the HO \xef\x82\xb7 Be conversant with all the therapies and provide information about the same to the guests as and when required 3. Team management \xef\x82\xb7 Motivate & lead a team of therapists & other employees \xef\x82\xb7 Scheduling of therapists \xef\x82\xb7 Understand the needs and aspirations of the team and attend to them. Motivate them to work hard and deliver customer satisfaction 4. Spa Operations \xef\x82\xb7 Ensure adherence to service levels and standard operating procedures of the spa \xef\x82\xb7 Maintain required high level of hygiene and cleanliness \xef\x82\xb7 Conduct quality audits and also assist in mystery audits \xef\x82\xb7 Be responsible for payments received from guests and petty cash payments made 5. Reporting \xef\x82\xb7 Prepare prescribed reports at required intervals \xef\x82\xb7 Keep the management informed about all the happenings at the spa \xef\x82\xb7 Complete responsibility of the spa and handle any contingency that may arise during the operation TRAINING: Training will be on the job. Job Type: Full-time Pay: \xe2\x82\xb918,000.00 - \xe2\x82\xb930,000.00 per month Benefits:

• Paid sick time

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person Speak with the employer
+91 7738135094
Expected Start Date: 20/06/2024