Job Description

Company Description We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow\'s hospitality. To join our Group, please visit https://careers.accor.com/ The Front Office Manager is responsible for giving direction to the entire Front Office, Club Millesime, Bell Services, Concierge, and Guest Services departments. The Front Office Manager is responsible for continually focusing on quality and contributing to hotel profitability through effective cost controls. They must achieve guest satisfaction targets and team member satisfaction goals. In addition, they are responsible for developing and training team members. ADMINISTRATIVE RESPONSIBILITIES Delegates to and supervise all Managerial staff within the Department and assist them in preparing work schedules. Conforms to and enforce policies and procedures & rules and regulations as laid down by ACCOR, Sofitel and the Hotel in order to achieve the highest levels of uniformity and guest service. Ensures that the departmental expenditure is kept within budget by presenting the P & L for the Department to the Director of Rooms on a monthly basis. Prepares various monthly reports as required by the Director of Rooms. CUSTOMER SERVICE Personally and frequently verify that guests checking-in and out are receiving the best possible service in line with Sofitel Brand Standards. Ensure that all important TOP V.I.P.\'s, Previous Complaint Guests and Long Stay guests are met on arrival and departure by self or Assistant Front Office Manager. Inspect VIP rooms to ensure cleanliness and the maintenance of rooms. Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition. FINANCIAL Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Ensures that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. MARKETING Assists in weekly yield and revenue management meetings, as necessary. Assists in the preparation, utilisation and update of the Annual Marketing Plan. Maximizes room sales and revenues for the hotel. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales. OPERATIONAL Monitors Front Office standards in general, working through the respective Assistant Managers to take corrective action where necessary. Conducts frequent and thorough inspections of guest rooms and Front Office areas in general together with the Housekeeping Manager and other Assistant Managers. Responds to the results of the Mystery Audit and ensures that the relevant changes are implemented. OTHER DUTIES Attends and contributes to all training sessions and meetings as required. Exercises responsible management and behaviour at all times and positively representing the hotel management team and Sofitel Management. Qualifications Key Requirements for the Hotel Front Office Manager Role: Front Office Experience : Previous Front Office experience is essential. Supervisory Experience : Minimum 2 years of supervisory experience. Team Leadership : Proven ability to lead and develop a team. Relevant Experience : Previous experience in a similar role and capacity. Skills & Attributes : Strong Opera knowledge, personable nature, excellent communication, computer proficiency, and leadership skills. Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Accor Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Your experience and skills include: Perfectly fluent in English & local language (Proficiency in foreign languages is a plus) Analytical Team player Detail-oriented Innovative, creative Digitally-oriented Organized Accountable People-oriented Multi-disciplinary, multi-tasked Passion for people and for best-in-class service Persistent

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