Job Description

• To assist in ensuring that front office department is managed successfully as independent profit center.
• To assist in ensuring that each place of work in the front office department is managed by a Management Team (Section Head or Supervisors) who are totally accountable for their sections smooth daily operations.
• To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories.
• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
• To ensure delivery of the 15-Minutes Guest Satisfaction Guarantee Service as per Mercure standard.
• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set.
• To assist in the implementation of a flexible employee base, with the right mix of employees.
• To allocate employees over the Division based on established business levels for that day.
• To assign responsibilities to subordinates and to check their performance daily.
• To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
• To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
• To liaise closely with the Sales Department, Food & Beverage office and all of Heads of Department concerned, with regards to servicing and handling incoming groups, VIP and FIT guests.
• To ensure that all daily V.I.P. rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance.
• To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.
• To personally and frequently verify that guests check-in / out are receiving the best possible service.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel\'s policy on Fire, Hygiene, Health and Safety.
• To report for duty punctually wearing the correct uniform and name tag at all times as per the grooming standards.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff within the department and all other departments.

QualificationsDiploma / Degree in Hotel Management or any other equivalent qualifications.Additional Information8-10 Years of experience in brand hotels, minimum 1 Year of experience as FOM.

Accor