Job Description

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, breakfast, suite shop and telephone.Participates in the selection of front office personnel.

• Trains, cross trains, and retains and front office personnel in accordance with Hampton and Crown standards.

• Schedule the front office staff in accordance with budget guidelines and through the direction of the GM

• Supervises workloads during shifts.

• Evaluated the job performance of each front office employees

• Maintains working relationships and communicated with all departments

• Maintains master and floor level key control

• Verifies that accurate rooms status information in maintained and properly communicated

• Resolves guest related problems quickly, efficiently and courteously.

• Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.

• Reviews and completed credit limit report

• Works within the allotted budget for the front office

• Received information from the previous shift manager and passes on additional details to the oncoming shift or manager.

• Checks cashiers in and out and verifies banks and deposit at the end of each shift.

• Enforces all cash handling and credit policies including incoming check policies and procedures.

• Conducts regularly schedule meetings of front office personnel.

• Conducts regular audits of Hampton standards and makes sure they conform to QA specifications including but not limited to CRM, Uniforms, Folios, HHonors. Etc.

• Uphold the hotels commitment to hospitality

The Fern An Ecotel Hotel Lonavala