Front Office Manager | Fom
Year Jim Corbett National Park, Uttar Pradesh, India
Job Description
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- Guest Services: Ensuring excellent customer service by overseeing the front desk staff who handle check-ins, check-outs, reservations, and inquiries.
- Staff Management: Hiring, training, scheduling, and supervising front desk personnel to ensure smooth operations and high-quality service delivery.
- Financial Management: Managing the hotel\'s budget for the front office department, including monitoring expenses, revenue, and occupancy rates. They may also handle billing and invoicing.
- Safety and Security: Implementing and enforcing safety and security protocols to protect guests, staff, and property. This includes managing key control systems and ensuring compliance with safety regulations.
- Technology Management: Overseeing the use of hotel management software, point-of-sale systems, and other technology tools to streamline operations and enhance guest experiences.
- Guest Relations: Resolving guest complaints and concerns effectively and ensuring that guests have a positive experience during their stay.
- Communication: Maintaining clear communication channels between front office staff and other departments within the hotel, such as housekeeping, maintenance, and food and beverage.
- Inventory Management: Monitoring and managing inventory levels of supplies such as key cards, stationery, and other front office supplies.
- Sales and Marketing Support: Assisting with sales and marketing efforts by promoting hotel amenities, packages, and special offers to guests.
- Quality Control: Conducting regular audits and inspections to ensure adherence to quality standards and identify areas for improvement.
- Day shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- Microsoft Office: 5 years (Preferred)
- total work: 4 years (Preferred)
- English (Preferred)
+91 9817291440
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Job Detail
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Job IdJD3280503
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJim Corbett National Park, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear