Job Description

:Job Title: Lobby Manager
Function: Front Office
Location: LonavalaPrimary PurposeThe Lobby Manager will oversee the lobby operations to ensure exceptional guest service and satisfaction. This role requires a dynamic individual who can handle guest inquiries and complaints with efficiency, manage lobby staff, and ensure that the lobby area is always welcoming and well-maintained.Key Responsibilities:1. Guest Services:

• Greet and welcome guests upon arrival and departure.
• Handle guest inquiries, requests, and complaints promptly and efficiently.
• Provide information about the resort, amenities, and local attractions.
• Ensure VIP guests and special occasions are recognized and catered to.

2. Operations Management:

• Supervise and coordinate the daily activities of lobby staff, including concierge, bell desk, and front desk agents.
• Ensure the lobby area is clean, well-maintained, and aesthetically pleasing at all times.
• Oversee the check-in and check-out processes to ensure smooth operations.
• Coordinate with other departments to ensure guest requests are fulfilled promptly.

3. Staff Management:

• Train, mentor, and motivate lobby staff to deliver exceptional service.
• Schedule staff shifts and manage time-off requests to ensure adequate coverage.
• Conduct performance evaluations and provide feedback to improve service quality.

4. Guest Experience:

• Develop and implement initiatives to enhance guest satisfaction and loyalty.
• Monitor guest feedback and reviews to identify areas for improvement.
• Foster a culture of personalized service and attention to detail.

5. Safety and Security:

• Ensure all safety protocols and procedures are followed within the lobby area.
• Coordinate with security personnel to address any safety concerns.

Job Expectations:Qualifications:

• Bachelor\'s degree in Hospitality Management or related field.
• Minimum of 3-5 years of experience in a similar role within the luxury hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to handle high-pressure situations with grace and professionalism.

Minimum Qualification: Bachelor\'s degree in Hospitality Management or related fieldMinimum Job Experience: Minimum of 3-5 years of experience in a similar role within the luxury hospitality industryReporting to: Front Office ManagerTravel: NA

Della Group