Front Office

Year Jaipur, Rajasthan, India

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Reservation Management: Handle reservations for customers via phone, email, or online platforms. Ensure accurate entry of booking details into the system.
Customer Service: Provide outstanding customer service by responding promptly and efficiently to inquiries regarding availability, rates, and services. Address any issues or concerns in a professional manner.
Information Provision: Offer detailed information about our services, facilities, and policies to prospective guests. Assist customers in choosing suitable options based on their needs and preferences.
Payment Processing: Manage payment information securely and process transactions accurately. Handle billing inquiries and resolve any discrepancies.
Record Keeping: Maintain organized and up-to-date records of reservations, cancellations, and modifications. Ensure all data is accurately entered into the booking system.
Coordination: Collaborate with other departments, such as front office and housekeeping, to ensure seamless service delivery and guest satisfaction.
Problem Resolution: Address and resolve any reservation-related issues, including overbooking, cancellations, and special requests.
Reporting: Generate and analyze reports on reservation statistics, booking patterns, and customer feedback to support decision-making processes.

Job Type: Full-time Pay: \xe2\x82\xb910,000.00 - \xe2\x82\xb9200,000.00 per month Schedule:

Education:

Experience:

Language:

Work Location: In person

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