Job Description

Job Title: Front Office Assisstant

Location: Pondicherry

Salary Range: ?10,000 - ?13,000 per month

Experience Required: 1 year

Job Type: Full-time

About Us: We are a distinguished hotel in Palakkad, committed to providing outstanding hospitality and a memorable experience for our guests. We are currently seeking a dedicated and experienced Front Office Assisstant to join our team and contribute to our high standards of guest service.

Job Summary: As a Front Office Assisstant, you will be the first point of contact for our guests, responsible for ensuring a smooth and pleasant check-in and check-out process. You will handle various guest inquiries, manage reservations, and perform administrative tasks, all while maintaining a high level of professionalism and customer service.

Key Responsibilities:

• Greet guests upon arrival, check them in, and assign rooms in a friendly and efficient manner.
• Handle guest check-outs, process payments, and provide receipts.
• Answer phone calls, respond to inquiries, and make reservations as needed.
• Manage guest requests and complaints with promptness and professionalism, ensuring guest satisfaction.
• Maintain accurate records of guest information, room availability, and billing details.
• Coordinate with housekeeping and other departments to ensure guest needs are met.
• Provide information about hotel services, local attractions, and transportation options.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Handle administrative tasks such as filing, updating records, and preparing reports.

Qualifications:

• Minimum of 1 year of experience in a front office or customer service role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a guest-focused mindset.
• Proficiency in using hotel management software and basic office applications.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary within the range of ?10,000 to ?13,000 per month, based on experience.
• Opportunities for career advancement and professional development.
• Supportive and friendly work environment.
• Staff meals and uniforms provided.

.

Job Types: Full-time, Internship

Pay: ?10,000.00 - ?13,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Malayalam (Preferred)

Work Location: In person