Job Description

Profile Introduction:

We are seeking a dynamic and customer-oriented Guest Service Associate (GSA) to be the first point of contact for our guests at the resort. The GSA will be responsible for delivering excellent customer service, ensuring a smooth check-in/check-out process, addressing guest inquiries, and contributing to a memorable guest experience. The ideal candidate will have a passion for hospitality, a friendly and approachable demeanor, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Guest Check-In and Check-Out: Efficiently manage the check-in and check-out process, ensuring a seamless and pleasant experience for guests.
• Guest Assistance: Provide guests with information about resort facilities, amenities, activities, dining options, and local attractions.
• Reservations Handling: Assist with reservations, ensure room availability, and accurately input booking details into the resort's reservation system.
• Customer Service: Address and resolve guest concerns, complaints, or special requests in a professional and timely manner.
• Guest Communications: Answer phone calls, emails, and in-person inquiries; relay messages or guest requests to appropriate departments.
• Billing and Payments: Process guest payments, handle billing inquiries, and ensure accurate charges for room rates, services, and amenities.

Profile Requirements:

• High school diploma or equivalent (Degree in Hospitality or related field preferred).
• Previous experience in front office or guest services in a resort, hotel, or similar environment is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Knowledge of reservation systems and office software.
• Multitasking ability and attention to detail.
• Ability to remain calm and professional in stressful or busy situations.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Food provided

Work Location: In person