Job Description

Position Overview: The Front Office Executive will serve as the first point of contact for visitors and clients, providing a welcoming and professional atmosphere. This role involves managing the front desk, handling incoming calls, and performing various administrative tasks to support office operations.

Key Responsibilities:

• Front Office Management:
• Greet and welcome visitors in a friendly and professional manner.
• Ensure the reception area is tidy and presentable, with all necessary supplies stocked (e.g., pens, forms, brochures).
• Telephone Management:
• Answer, screen, and forward incoming phone calls promptly and courteously.
• Take accurate messages and ensure they are delivered to the appropriate person in a timely manner.
• Visitor Assistance:
• Provide basic and accurate information in person and via phone/email.
• Direct visitors to the appropriate person and office.
• Maintain visitor logs and issue visitor badges as necessary.
• Administrative Support:
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Scheduling and Coordination:
• Schedule and coordinate meetings, appointments, and conference rooms.
• Assist in preparing meeting rooms (arranging chairs, preparing refreshments).
• Communication:
• Maintain effective communication with other staff members and departments.
• Relay information accurately and promptly to relevant parties.
• Customer Service:
• Address customer queries and complaints with professionalism and provide solutions or direct them to the appropriate person.
• Record Keeping:
• Maintain and update contact lists and records.
• Manage incoming and outgoing correspondence (letters, emails, packages).

Qualifications:

• Education: Graduation
• Experience: Previous experience as a receptionist or in a related field is preferred.
• Skills:
• Proficient in MS Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service orientation.
• Attention to detail and problem-solving skills.

Personal Attributes:

• Professional appearance and demeanor.
• Friendly and approachable personality.
• Ability to work independently and as part of a team.
• Reliable and punctual.

Job Type: Full-time

Experience:

• total work: 1 year (Preferred)

Work Location: In person