Job Description

Purpose of position:

Being the first point of contact of the patient with the hospital, the front office is a very important department for successful running of the hospital.

The main purpose of the front office staff is patient registration and information management.

Duties and responsibilities:

Following activities to be performed at front office counter

IPD registration

OPD registration

Patient enquiry

Registration of patient details in HMIS

Managing OPD appointments

Maintaining mail records

Managing medical records requisition.

Patient bed management (bed allotment, transfer & bed booking)

Guiding the patients to the respective area.

Preparing and distributing patient list for every floor each day

Coordinating with different departments for speedy discharges

OP reports dispatch at diagnostics centre

Attend and redirect internal and external calls

Redirect candidates for interview

Providing "Request form for indoor case paper" to relative/ patient and Coordinating with MRD technician and billing department for providing Xerox of indoor case paper to the patient / relative

Time to time counselling of Patient's attendants.

Reminder for due amount /payments status in case of TPA's.

To ensure 100% collection of due amount and medical charges .

Receptionist:

? Maintain prompt professional attention to all Reception enquiries.

? Prompt response to all inward telephone calls with priority attention given to the hospital emergency telephone.

? Attend to and redirect all courier and coordinating all internal/external mail

? Solving all queries related to scope hospital service.

? Other duties as requested by Admin Assistant.

? To ensure that all the relatives /patients should be informed for collections of reports in given TAT (e.g. Path lab, Radiology etc.)

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 5 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person