Job Description

ROLES AND RESPONSIBILITY

Will report for duty on time, as per the shift allotted While reporting for duty, they should be neatly dressed in the uniform. While entering the Reception area, they must check whether the entire lobby isclean or not. Should check whether all helpers have reported for duty. They should know about their job responsibilities, vision and mission of the hospital and policies of the hospital. All staff will be trained and aware of patients' rights and responsibilities. They should have a positive attitude. They should know details of all the departments including location and phone numbers. The reception staff will communicate politely and kindly, with the patient and other visitors. They should listen to the customers patiently and handle them tactfully. If the patient does not know the location of particular OPDs (or) department, it is the duty of the front office staff to guide them. If the patient needs to get an appointment with the particular doctor, the front office executive will contact with concerned department and help them to get the appointment. According to the patient's condition, the staff should call for a wheelchair to shift the patient to the OPD or casualty. Special care must be given to the senior citizens, by allotting one helper with the patient. All details of Billing, tariff rates and revision details if any, will be known to all staff of the front office. If the patient has a complaint about the hospital services, the staff should ask about the complaints politely and try and resolve the issue. If the patient is not satisfied, he / she should be directed to the Front Office Manager. The staff must go for OP rounds daily and go for IP rounds also at least once in 3 days. Feedback forms must be handed to patients and they should be asked to deposit the same in the suggestion box. The box will be opened once a week and all forms put up to MS. Details of Master health check up and other schemes should be known to all, and clearly explained to the patients. Answer the phone politely and direct phone calls to the concerned OPDs / ward / Department immediately. Should maintain good working relationship with other department staff.
Job Type: Full-time

Pay: From ?18,000.00 per month

Schedule:

Day shift Morning shift Night shift Rotational shift
Education:

Bachelor's (Required)
Experience:

Hospital: 1 year (Required)
Language:

Hindi (Required) English (Required)
Work Location: In person