Job Description

The Front Office Manager is responsible for overseeing the day-to-day operations of the hotel's front desk, ensuring efficient guest check-ins/check-outs, resolving guest inquiries and complaints, managing reservations, and supervising the front desk staff to deliver exceptional customer service. Key Responsibilities:

Guest Service:

Greet and welcome guests upon arrival, providing a positive first impression. Efficiently handle guest check-ins and check-outs, including room assignments and payment processing. Address guest inquiries and complaints promptly and professionally, finding solutions to ensure satisfaction. Assist guests with special requests, including restaurant reservations, transportation arrangements, and local information.

Operations Management:

Manage daily front desk operations, ensuring smooth workflow and adherence to established standards. Monitor and maintain accurate guest room availability, managing room inventory and reservations. Oversee the reservation system, including online booking platforms, to maximize occupancy. Coordinate with other departments (housekeeping, maintenance, etc.) to address guest concerns and ensure timely service.

Staff Supervision:

Hire, train, and develop front desk staff, ensuring they are well-versed in hotel policies and procedures. Assign shifts, delegate tasks, and monitor staff performance to maintain high service standards. Provide coaching and feedback to staff to improve customer service skills. Conduct performance evaluations and address performance issues as needed.

Administrative Duties:

Prepare daily reports on guest statistics, occupancy rates, and revenue. Monitor and manage front office budget, including staff scheduling and cost control. Implement and maintain front desk procedures and quality standards. Stay updated on industry trends and best practices to enhance guest experience.
Qualifications:

Experience:

Minimum of [X] years of experience in a front office role, preferably in a hotel environment, with supervisory experience preferred.

Skills:

Excellent communication and interpersonal skills, strong problem-solving abilities, attention to detail, ability to work under pressure, proficiency in hotel management systems.

Education:

High school diploma required, hospitality management degree preferred.
Note: This is a sample job description and may be modified based on the specific needs of the hotel and company.

contact number-8925419191

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person