Job Description

Job description

Executive - Front Office ( OMR- Karapakkam)

To provide Quality patient service and maintain good patient relationship

Maintaining the TAT in registration process

Case sheet management:

- Maintenance and easy retrieval of case sheet

- Regular online updating of case sheet

Giving correct time-slot for the patients and dispatch of reports without delay

Coordination in Patient - Doctors query management

Updating of visiting consultant data

Managing and handling patient issues and escalation to the reporting authority

Telephone etiquette

100 % conversion in enquiries ( webmail, Knowlarity, I/g calls), DFC calls for review patients

Provide quality knowledge about the service, Promotion of packages and home care facility

Quality parameters followed as per SOP's

Error free registration

Collection of feedback forms No. of positive patients comments - C-Sat, D-Sat, arranging for hospital tour.

Job Type: Full-time

Education:

Bachelor's (Preferred)

Experience:0-2 Years

Front office: 1 year (Preferred)

•Speak with the employer• +91 9952065212

Language:

English & Tamil (Preferred)

Benefits:

Health insurance

Provident Fund

Supplemental pay types:

• Yearly bonus

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?17,000.00 - ?23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person