Job Description

Job Summary: - The Front Office Executive plays a pivotal role in ensuring smooth operations and exceptional guest service within the hotel's front office department. Reporting to the Front Office Manager, this position is responsible for overseeing the daily activities of the front desk team, maintaining guest satisfaction, and upholding the hotel's standards of excellence.

Key Responsibilities

• Team Leadership:
• Supervise and coordinate the activities of front desk agents and other front office staff.
• Provide guidance, training, and support to team members to ensure high performance and professionalism.
• Foster a positive work environment that promotes teamwork, communication, and mutual respect.
• Guest Service:
• Greet guests warmly and handle check-ins and check-outs efficiently.
• Address guest inquiries, concerns, and complaints promptly and courteously.
• Ensure guest requests and special requirements are fulfilled promptly and accurately.
• Monitor guest satisfaction levels and take proactive measures to resolve issues and enhance guest experience.
• Operations Management:
• Oversee the front desk operations, including room assignments, reservations, and cashiering.
• Ensure adherence to standard operating procedures (SOPs) and policies to maintain efficiency and consistency.
• Manage room inventory and optimize occupancy levels through effective room management techniques.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest service and facility maintenance.
• Administrative Tasks:
• Perform administrative duties, including preparing reports, maintaining records, and handling financial transactions.
• Assist with scheduling, payroll, and other personnel-related tasks as needed.
• Monitor and control expenses within the front office department budget.
• Training and Development:
• Conduct regular training sessions for front desk staff to enhance their skills and knowledge.
• Keep abreast of industry trends and best practices in guest service and front office management.
• Provide coaching and feedback to team members to foster their professional growth and development.

Qualifications and Skills

• Bachelor's degree in hospitality management or related field preferred.
• Previous experience in front office operation, preferably in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions, restaurants, and services to assist guests effectively

Mandatory Experience

2-4 Years of experience in a similar role.

Email resumes to careers@skyla.co

https://www.linkedin.com/company/skyla/

Job Type: Full-time

Pay: ?21,000.00 - ?28,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 4 years (Required)

Work Location: In person