Job Description

• We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Executive you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person