Job Description

About the Company:

Untangle is a trusted mental health organization offering high quality mental health services. We mainly cater to the D2C market and offer Individual and couple therapy sessions.

Established in 2018, we are a therapist led organization that values providing ethical and evidence-based therapy that help our clients make lasting and transformative changes in their mental health.

We are currently looking for passionate individuals who are interested in joining our mission to provide world-class mental health care in India.

Key Responsibilities:

In this position, your roles and responsibilities will include, but are not limited to:

• Managing the operations of the entire JP Nagar Center - Overlooking the role of the office assistant, ensuring office supplies are stocked on time, office is opened and closed on time, session rooms and reception is ready before the session etc.
• Handling the calendars of all the therapists of untangle
• Managing the payments
• Supporting customers with - bookings, cancellation, reschedules, payments, information etc. via email, call, text and other platforms
• Attending to new enquiries and converting them to paid customers
• Maintaining accurate and timely documentations
• Data collection, analysis and reporting
• Preventing and resolving conflicts with customers - managing paid cancellation, late coming to sessions, cancellation of appointments by company, negative feedback by client etc.
• Collecting customer feedback and google reviews
• Tallying freelancer's invoices, session notes etc and verifying case notes of therapists.

Requirements :

• Excellent communication skills - oral and written
• Must live near JP Nagar 1st Phase
• Friendly and pleasant personality
• Bachelors/ Masters students, passionate about mental health may also apply.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We are based in JP Nagar, 1st Phase Bengaluru. Are you comfortable commuting to the office ?

Experience:

• Front Office: 1 year (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person