Job Description

Job description

Profile: Front Office Executive/Hotel Receptionist

Location: Gurgaon

Experience: 0-5 years

Must be Graduate

Salary: 2-3LPA

Job Overview: As a Hotel Receptionist in a hotel, you will be responsible for managing all aspects of the front desk operations to ensure exceptional guest service. You will serve as the face of the hotel, providing a warm and welcoming environment for guests and handling their needs efficiently. Your role will encompass guest relations, reservations management, administrative tasks, and coordination with other hotel departments to ensure a seamless guest experience.

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• Guest Relations:
• Greet guests with a friendly and welcoming demeanour upon arrival.
• Assist guests with check-in and check-out procedures, ensuring accuracy of all guest information.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Anticipate guests' needs and provide personalized recommendations for dining, entertainment, and local attractions.
• Maintain a professional appearance and demeanor at all times.
• Reservations Management:
• Manage room reservations, cancellations, and modifications accurately and efficiently.
• Utilize hotel management software to update reservation records and maintain accurate guest profiles.
• Monitor room availability and communicate effectively with other hotel departments to ensure smooth operations.
• Coordinate with sales and marketing teams to maximize room occupancy and revenue.

Front Desk Operations :

• Ensure the front desk area is clean, organized, and properly stocked with supplies.
• Answer phone calls and respond to emails promptly, providing information and assistance as needed.
• Handle cash and credit card transactions securely, collecting payments for accommodations and additional services.
• Maintain security measures, including verifying guest identification and issuing room keys.
• Coordinate with housekeeping and maintenance staff to ensure rooms are prepared for guest arrival and maintain a high standard of cleanliness and functionality.
• Administrative Tasks:
• Perform various administrative duties such as filing, data entry, and maintaining guest records.
• Prepare daily reports, including occupancy rates, revenue, and guest requests.
• Assist with general office tasks as needed, including scheduling and coordinating appointments.
• Communication and Coordination:
• Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
• Relay messages, requests, and relevant information to appropriate staff members promptly.
• Collaborate with housekeeping, maintenance, and F&B teams to fulfill guest requests and resolve issues.
• Skills and Qualifications:
• Previous experience in a front office or guest service role within the hospitality industry preferred.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Strong organizational and multitasking abilities.
• Proficiency in computer skills, including MS Office and hotel management software.
• Ability to remain calm and courteous under pressure.
• Attention to detail and accuracy in handling reservations and financial transactions.

Job Types: Full-time, Permanent

Pay: ?200,000.00 - ?300,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Work Location: In person