Job Description

To remain well-groomed as per company policy. ? Handling telephonic inquiries of the patients and keeping a record of the same. ? Booking new and follow-up appointments of the patients online and directly in SIVIS. ? Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same. ? Greeting and welcoming the patients/guests/consultants both voice and face-toface. ? Assisting patients to fill-up the registration form and then registering patients in SIVIS. ? Collecting payments and generating receipts for the patients. ? Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants. ? Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order. ? Following the patient flow as per standards and coordinating the same with other roles in the center. ? Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system. ? Managing the patients waiting time in peak hours ? Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices) ? Monitoring the hygiene level of water counters and washrooms ? Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients. ? Participates in all events/promotions/training and development programs ? Obtaining and entering new patient demographics ? Reviewing all forms for accuracy and completion according to Center policies prior to accepting ? Billing for the patients and closure of account on daily basis before leaving ? Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports). ? Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager. ? Appointment booking and follow ups for OPD patients. ? Rescheduling of the OPD appointments? ? Daily reports sending it to all concern department

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?24,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: In person