Job Description

: Front Office Executive

Locations: Pune

Experience Required: 1-3 years in premium hotels or co-working companies.

•Freshers from Hospitality industry can also apply for this position ..!!•

Budget: Up to INR 3 - 3.60 LPA (Gross)

Role Overview:

As an Engagement Associate you will be the face of our brand, ensuring an exceptional experience for our clients and guests. Your role will involve managing daily operations at the front desk, handling guest relations, and performing administrative duties with a high level of professionalism.

Responsibilities:

•Daily Operations:•

• Maintain a high level of alertness and professionalism at the front counter, anticipating and responding to guests' and potential clients' needs or queries.
• Handle all telephone calls in a professional and efficient manner, exuding a cheerful and clear tone.
• Manage the office unit & PABX system setup and handle requests for all clients.
• Organize postage and document courier services, manage mail, and handle incoming & outgoing deliveries.
• Coordinate conference room bookings, refreshments for meetings, and other special arrangements.
• Perform check-in & check-out processes for all clients.
• Handle all secretarial and administrative duties as requested by clients.
• Conduct up-selling and cross-selling to maximize revenue.

•Service Standards:•

• Ensure clients' requests and demands are met to the best of your professional ability, including handling inquiries, complaints, and feedback.
• Offer input on service standard improvements in liaison with the Centre-in-charge.
• Maintain the Centre's service standards at all times.

•Internal Coordination:•

• Develop rapport and professional business relationships with colleagues and stakeholders.
• Support local Operations to maximize profitability, efficiency, and productivity.

Key Performance Indicators (KPIs):

• Client satisfaction and ensuring a professional and friendly client meet-and-greet.
• Timely and professional handling of all incoming phone calls (within 3 rings).
• Prioritize client requests to ensure satisfaction and exceed expectations.
• Maintain premium service standards and proactively up-sell TEC services to maximize revenues and profitability.

Job Requirements:

• A minimum of two years' experience in customer service and administration, preferably in a Hotel Front Desk/Club Floor environment.
• Customer-oriented with excellent interpersonal and communication skills, open to changes.
• A positive attitude and ability to work under pressure, handling multiple tasks.
• Fluency in English and another mainstream local language, depending on location.
• Good telephone manner and ability to perform secretarial tasks under deadlines.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to handle correspondences and inquiries efficiently.
• Willingness to work overtime occasionally.

Job Types: Full-time, Fresher

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Experience:

• Front Desk Executive: 1 year (Required)

Work Location: In person