Job Description

The Front Office Executive is the first point of contact for guests and plays a key role in delivering a seamless, personalized experience at our 10-room villa. This individual is responsible for handling guest check-ins, reservations, guest inquiries, and providing exceptional hospitality that reflects the villa's standards. They also assist with administrative tasks to ensure efficient operations.

Key Responsibilities Guest Relations

• Welcome and greet guests warmly upon arrival, providing a smooth and friendly check-in experience.
• Address guest queries and concerns promptly and professionally, ensuring guest satisfaction throughout their stay.
• Provide information on villa amenities, nearby attractions, and available services.
• Arrange special requests for guests, such as transportation, reservations, or villa services.

Reservations & Booking Management

• Manage reservations via phone, email, and online booking platforms.
• Update room availability and pricing on relevant systems and communicate with booking agents as needed.
• Handle cancellations, amendments, and special requests for bookings efficiently.

Check-In & Check-Out Procedures

• Conduct smooth check-ins and check-outs, including handling payments and invoicing.
• Ensure accurate guest records, payment details, and billing information are recorded.

Administrative Duties

• Maintain an organized front desk area, including guest records, reports, and filing systems.
• Keep the front office stocked with necessary supplies.
• Assist in preparing reports for management regarding occupancy rates, guest feedback, and any issues or improvements.

Coordination with Other Departments

• Liaise with housekeeping and maintenance to ensure timely room preparation and upkeep.
• Communicate with the kitchen staff regarding guest preferences and dietary requirements if applicable.
• Work closely with villa management to ensure smooth daily operations and provide guest feedback for improvement.

Qualifications and Skills

• Bachelor's degree or diploma in Hospitality, Hotel Management,
• 2+ years of experience in a front office or guest relations role, preferably in a boutique hotel, resort, or villa setting.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Proficiency in front office software (PMS) and Microsoft Office Suite.
• Ability to multitask and work under pressure in a dynamic environment.
• Problem-solving skills and a proactive attitude.
• Flexibility to work in shifts, including weekends and holidays.

Benefits

• Competitive salary
• Meals during shifts
• Uniform provided
• Opportunities for training and career growth

Job Type: Full-time

Pay: ?9,547.52 - ?20,149.58 per month

Schedule:

• Day shift

Work Location: In person