Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Competencies:\xe2\x96\xaa Excellent communication skills.\xe2\x96\xaa Strong customer service drive.\xe2\x96\xaa Pro - active problem-solving skills.\xe2\x96\xaa Exceeding customer satisfaction\xe2\x96\xaa Excellent time management/ Able to work flexible hours\xe2\x96\xaa Quick learner and ability to motivate self & others\xe2\x96\xaa Proven working experience as a lobby manager/ FM industry.\xe2\x96\xaa Confidently able to present to clients.\xe2\x96\xaa Hands-on experience in using visitor management software and MS office.\xe2\x96\xaa Strong team player within a customer service team environment.\xe2\x96\xaa Providing flawless, upscale, professional service\xe2\x96\xaa Adaptable, composed, flexible with strong Mental ResilienceResponsibilities:\xe2\x96\xaa Key Operations delivery\xe2\x96\xaa Manage the Front Office in most professional manner, directing and coaching staff to ensurepleasant experience to all visitors.\xe2\x96\xaa Greet VIP clients/visitors on arrival at front office and as directed, perform special servicesfor VIP Guest\xe2\x80\x99s/client. Provide safety briefing and assist in VIP\xe2\x80\x99s arrival/departure inabsence of guest relation officers.\xe2\x96\xaa Assist in sending clients/visitors messages or faxes and self-check-in.\xe2\x96\xaa Assisting with special needs for visitors with disabilities.\xe2\x96\xaa Having prior information of arriving clients/visitors and ensure all necessary arrangementsare done as per requirement, follow up in case guests are not picked up from hotel.\xe2\x96\xaa Co-ordinate with night shift front office executive to ensure details of large parties arereceived and badges are ready for allocation on arrival\xe2\x96\xaa Handling client/visitors/sponsors complaints/feedbacks and other related problems andcommunicate to next level or as per escalation matrix.\xe2\x96\xaa Ensure welcome PPT is updated & displayed for the client visits and all the equipment\xe2\x80\x99s arein working condition\xe2\x96\xaa Ensure all relevant communication is updated and displayed at all times, at the Front office,as per the guidelines given by SDL.\xe2\x96\xaa Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff inproper grooming and behavior.\xe2\x96\xaa Ensure all equipment and hardware at the Front Office is working and there is zero downtime.Escalate to next level as necessary for rectification.\xe2\x96\xaa Operates the front office computer system to assist front office attendants\xe2\x96\xaa Aid in general administrative activities and to Helpdesk as required.\xe2\x96\xaa Ensure FOE handles all incoming and outgoing calls in professional & polite manner.Co-ordinates with all departments to address the all the concerns/eventmanagement/flower arrangements to maintain Front Office functions properly.\xe2\x96\xaa Ensure Accenture specific processes/manual is followed\xe2\x96\xaa Manage/track amount collected for temporary badges.\xe2\x96\xaa Ensure compliance of regulations/requirements of JLL management.\xe2\x96\xaa Participate in Emergency Evacuation procedures including crisis management and businesscontinuity.\xe2\x96\xaa Develop the necessary policies and procedures required for all functions within the scope of FrontOffice.\xe2\x96\xaa Responsible for ensuring availability of safety and Accenture directory signage.\xe2\x96\xaa Preparation of all required reports/participation in internal/external audits.\xe2\x96\xaa Ensure training of front office /GRE staff as per relevant training calendars\xe2\x96\xaa To discuss all matters that needed to follow up with the next shift front office executive approvingand managing the roster\xe2\x96\xaa Govern overall performance of Front office executive & Guest relation executive as per definedroles & responsibilities.Budget: INR. 4 Lakhs PA CTCLocation:On-site \xe2\x80\x93Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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