Job Description

Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site responsibilities, Helpdesk/Mailroom Operations\xc2\xb7 \xc2\xa7 To provide management advice on Helpdesk/Mailroom for escalated issues during the shift\xc2\xb7 \xc2\xa7 To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process\xc2\xb7 \xc2\xa7 Clearing of C-mail / Government agencies mail to the proper recipient.\xc2\xb7 To ensure accident or crises management is addressed immediately\xc2\xb7 Front Office Operations\xc2\xb7 \xc2\xa7 To provide management advice for Front Office for escalated issues during the shift.\xc2\xb7 \xc2\xa7 To ensure immediate response to all priority calls during the shift and follow escalation process\xc2\xb7 \xc2\xa7 To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep\xc2\xb7 Security Operations\xc2\xb7 \xc2\xa7 Attending the shift briefing\xc2\xb7 \xc2\xa7 To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services\xc2\xb7 \xc2\xa7 To ensure that the security assignment manager or security in-charge of the facility is being updated on the client\xe2\x80\x99s/VIP visits\xc2\xb7 \xc2\xa7 To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.\xc2\xb7 \xc2\xa7 To ensure that security staff adheres to GAP norms.\xc2\xb7 \xc2\xa7 To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.\xc2\xb7 \xc2\xa7 To ensure the Grooming of the staff\xc2\xb7 \xc2\xa7 To manage the overall key room, clock room and time office operations.\xc2\xb7 \xc2\xa7 To ensure weekly training is imparted and staff grooming standard is maintained.\xc2\xb7 \xc2\xa7 To ensure VMT tool (vendor management tool) is up and run all the time\xc2\xb7 \xc2\xa7 To ensure all registers/tools update for material movements (In & Out) on day to day basis\xc2\xb7 \xc2\xa7 Follow the escalation matrix if anything wrong\xc2\xb7 \xc2\xa7 Ensure to implement EHS practices (PPEs etc) in and around the security premises\xc2\xb7 \xc2\xa7 Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs), Housekeeping Operations\xc2\xb7 \xc2\xa7 Attending the shift briefing\xc2\xb7 \xc2\xa7 To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.\xc2\xb7 \xc2\xa7 To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client\xe2\x80\x99s/VIP visits.\xc2\xb7 \xc2\xa7 To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.\xc2\xb7 \xc2\xa7 To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.\xc2\xb7 \xc2\xa7 Identification, on time closure and reporting of snags.\xc2\xb7 \xc2\xa7 To discuss and assist facility manager on monthly basis on the vendor performance matrix.\xc2\xb7 \xc2\xa7 Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.\xc2\xb7 Cafeteria Operations\xc2\xb7 \xc2\xa7 To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas\xc2\xb7 \xc2\xa7 During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements\xc2\xb7 \xc2\xa7 To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.\xc2\xb7 \xc2\xa7 To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.\xc2\xb7 \xc2\xa7 To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.\xc2\xb7 \xc2\xa7 To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.\xc2\xb7 \xc2\xa7 To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.\xc2\xb7 \xc2\xa7 To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.\xc2\xb7 \xc2\xa7 Should conduct monthly random Kitchen audit of the vendors.\xc2\xb7 \xc2\xa7 Escalate Facility Manager and then Accenture Lead on escalations.\xc2\xb7 \xc2\xa7 Ensure the hygiene of the cafeteria vendors operating in stalls.\xc2\xb7 \xc2\xa7 Ensure PPE are used by vendor staff while serving, cooking and washing.\xc2\xb7 Estate Management\xc2\xb7 \xc2\xa7 Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events\xc2\xb7 \xc2\xa7 Coordination with builder on guarding services and common area upkeep daily / weekly / monthly\xc2\xb7 \xc2\xa7 Co-ordinate with builder security for logistics requirement\xc2\xb7 \xc2\xa7 Co-ordinate with builder for pest control activity closure\xc2\xb7 \xc2\xa7 Take proper rounds in all common areas maintained by builder\xc2\xb7 \xc2\xa7 Co-ordination with builder HK team & ensure daily HK activity in place in common areas\xc2\xb7 \xc2\xa7 Make snag reports pertaining to common area\xe2\x80\x99s and follow up for closure\xc2\xb7 \xc2\xa7 Coordination for bee hive removals and pest control\xc2\xb7 \xc2\xa7 Coordination with builder security team for any logistics requirement\xc2\xb7 General Operations\xc2\xb7 \xc2\xa7 To ensure upkeep of breakout area & reprographic equipment\xe2\x80\x99s at all times and take necessary actions as required.\xc2\xb7 \xc2\xa7 To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done.\xc2\xb7 To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.\xc2\xb7 \xc2\xa7 To adhere to Accenture Policies, Processes & procedures and also the statutory documents\xc2\xb7 \xc2\xa7 To adhere to Accenture SLA & KPI as agreed with JLL\xc2\xb7 \xc2\xa7 To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done\xc2\xb7 \xc2\xa7 To coordinate with engineering team for any issues that need help.\xc2\xb7 \xc2\xa7 Organizing induction program for all TPV & Jll staff\xc2\xb7 \xc2\xa7 Plan & train TPV staff on Accenture policies and requirements.\xc2\xb7 \xc2\xa7 Daily and monthly updating of OLA in the SMDRS tool.\xc2\xb7 \xc2\xa7 Important and VIP client visits to be coordinated with Events team and should be managed without escalations.\xc2\xb7 \xc2\xa7 Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.\xc2\xb7 \xc2\xa7 Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities.\xc2\xb7 \xc2\xa7 Should conduct all the scheduled meeting and focus meets with projects as per calendar.\xc2\xb7 \xc2\xa7 Should participate and manage half yearly fire drill.\xc2\xb7 \xc2\xa7 All daily, weekly and monthly reports to be shared on time.\xc2\xb7 \xc2\xa7 All the relevant checklist to be governed and maintained as per requirement.\xc2\xb7 \xc2\xa7 Adopt to all the new implemented initiatives.\xc2\xb7 \xc2\xa7 Handling of security, EHS incidents on priority and communicating the same as per escalation matrix.\xc2\xb7 \xc2\xa7 Answering the employee query on phone and replying to mails\xc2\xb7 \xc2\xa7 Follow the escalation process & matrix for any incident / issues (100%)Location:On-site \xe2\x80\x93Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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