Job Description

JOB DESCRIPTION: Front Office Executive at Bakelore Position: Front Office Executive Company: Bakelore No of operations:14 Employment Type:Full-time Salary Negotiable KEY RESPONSIBILITIES:- 1. Customer Service: - Greet customers warmly as they enter the bakery, offering a friendly and inviting atmosphere. - Provide prompt and courteous assistance to customers inquiring about available savouries, products, and services. 2. Order Processing: - Take customer orders over the counter, accurately recording selections and special requests. - Input orders into the bakery\'s system, ensuring accuracy and proper pricing. 3. Table Management: - Clear tables promptly after customers finish their meals, ensuring an organised and comfortable dining environment. 4. Housekeeping Coordination: - Monitor the bakery\'s seating area for cleanliness and tidiness. - Contact housekeeping staff as needed to promptly attend to spills, crumbs, and overall cleanliness. 5. Cash Handling: - Process customer payments accurately using the bakery\'s POS system. - Provide correct change and issue receipts to customers, maintaining a secure cash handling process. 6. Menu Knowledge: - Familiarise yourself with the bakery\'s menu offerings, including savories, baked goods, and beverages. - Assist customers by providing information about ingredients, portion sizes, and flavour profiles. 7. Customer Feedback: - Actively listen to customer feedback, concerns, or suggestions, and escalate any significant issues to the appropriate personnel. - Strive to resolve minor customer complaints and inquiries in a professional manner. 8. Team Collaboration: - Work closely with other front office associates and bakery staff to ensure smooth operations and a coordinated customer experience. - Communicate special orders, out-of-stock items, and other relevant information to kitchen and management teams. QUALIFICATIONS & REQUIREMENTS:- - High school diploma or equivalent; relevant certification or training in customer service is a plus. - Prior experience in customer-facing roles, preferably in the food service industry. - Excellent interpersonal skills with a friendly and approachable demeanor. - Strong communication skills to interact with customers, coworkers, and housekeeping staff. - Ability to work in a fast-paced environment while maintaining attention to detail. - Basic math skills for accurate order processing and cash handling. - Flexibility to work varied shifts, including weekends and holidays. - Physical stamina to stand, walk, and perform light lifting as needed. Send your resume to [HIDDEN TEXT]

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