Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Front Office ExecutiveWhat this job involvesJob AimFront office executive, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the working hours. He/ She also will be accountable for proper usage and functionality of the technologies implement at siteFront Office Operations

• To provide management advice for Front Office management for escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow escalation process
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Competencies\xe2\x96\xaa Excellent communication skills.\xe2\x96\xaa Strong customer service drive.\xe2\x96\xaa Outstanding problem solving skills.\xe2\x96\xaa Able to work flexible hours.\xe2\x96\xaa Quick learner and ability to motivate self.\xe2\x96\xaa Proven working experience as a guest relation Executive.\xe2\x96\xaa Confidently able to present to clients.\xe2\x96\xaa Hands-on experience in using visitor management software and MS office.\xe2\x96\xaa Strong team player within a customer service team environment.ResponsibilitiesKey Operations delivery\xe2\x96\xaa Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.\xe2\x96\xaa Site personnel are notified of guest\xe2\x80\x99s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.\xe2\x96\xaa Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.\xe2\x96\xaa Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.\xe2\x96\xaa Ensure Accenture specific processes/manuals is followed\xe2\x96\xaa Visitor admission is properly authorized\xe2\x96\xaa Maintained visitor log book and book taxis if required\xe2\x96\xaa Assisting with special needs for visitors with disabilities.Workplace Operating Playbook\xe2\x96\xaa Ensuring basic cleanliness of lobby, lifts and public area.\xe2\x96\xaa Ensure the laptop details are scanned and check for Govt. ID\xe3\x83\xbbs.\xe2\x96\xaa Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.\xe2\x96\xaa Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival\xe2\x96\xaa Client safety and security protocols are followed\xe2\x96\xaa Daily reconciliation & shredding of daily badges.\xe2\x96\xaa Participate in Emergency Evacuation procedures including crisis management and business continuity.Performance objectivesHandling the tasks pertaining to soft services as per operation needSounds like you? To Apply you have to :Key skills

• Resource should have knowledge of facility office management.

• Customer satisfaction.

Employee specification

• Graduation and above

What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site \xe2\x80\x93Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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