Job Description

Guest Relation Officer/Associate/Executive - 4 Nos (Females Only) Salary Package - 20,000 to 35,000 + Incentives. (Accommodation + meals + Transport provided)

Job Summary:

The GRE Executive is a crucial member of our Guest Relation Services team, responsible for delivering exceptional customer service to our VIP casino guests. This role involves providing personalized attention, anticipating guest needs, and ensuring a memorable and enjoyable experience for our valued clients.

Key Responsibilities:

• Greet and welcome VIP guests upon arrival
• Act as a primary point of contact for guests, addressing their needs and requests promptly and efficiently.
• Coordinate with various departments to fulfil guest requests, such as reservations, dining, entertainment, and transportation.
• Maintain a comprehensive knowledge of casino services, promotions, and special events to effectively communicate and upsell to guests.
• Handle and resolve guest inquiries, concerns, or issues professionally and in a timely manner.
• Maintain confidentiality and discretion when dealing with guest information and requests.
• Collaborate with the GRE Services Supervisor and other team members to ensure a seamless and personalized guest experience.
• Perform other duties as assigned by the Manager.

Requirements:

• Previous experience in customer service, preferably in a casino or luxury hospitality setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Knowledge of casino games and industry is a plus.
• Good command over Hindi and English essential. South Indian language will be an added advantage
• Height not less than 5"5.

Interested candidates may apply at kishteamgoagmail.com WhatsApp : 8669754085 / 7770083354

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Required)
• Casino: 2 years (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person