Job Description

: Front Office Executive A Front Office Executive is responsible for providing exceptional customer service and administrative support to guests, visitors, and employees. This role plays a crucial part in creating a positive first impression and maintaining a welcoming atmosphere at the front desk or reception area. Roles and Responsibilit ies: Greet visitors, guests, and clients in a professional and friendly manner. Assist guests with inquiries, requests, and directions. Handle guest check-ins and check-outs efficiently. Phone and Email Management: Answer and direct incoming phone calls to appropriate personnel. Respond to inquiries via email, directing them to the relevant departments. Maintain a clear and concise phone and email communication etiquette. Notify employees of visitor arrivals and guide them to their meetings Perform basic administrative tasks such as data entry, photocopying, and filing. Manage incoming and outgoing mail and packages. Handle cash transactions, including collecting payments and providing receipts. Maintain accurate records of financial transactions and reconcile daily cash balance. Maintaining Front Desk Area Monitor access to the premises by verifying visitor identification. Implement security protocols and procedures to ensure the safety of employees and visitors. Coordinate with various departments to ensure seamless communication and guest services. Collaborate with colleagues to address and resolve any issues that arise. Qualifications and Skills: High school diploma or equivalent; additional education in hospitality or related field is a plus. Excellent interpersonal and communication skills. Professional appearance and demeanor. Strong organizational skills with the ability to multitask and prioritize. Proficiency in using computer applications such as Microsoft Office Suite and email clients. Knowledge of office equipment, including phone systems and printers. Customer-focused attitude with a strong desire to provide top-notch service. Problem-solving skills and the ability to remain calm under pressure. Basic cash handling and accounting knowledge. Prior experience in a similar role or hospitality industry is advantageous

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