Job Description

Key Responsibilities:

• Customer Interaction:
• Greet and assist visitors in a friendly and professional manner.
• Answer incoming phone calls, direct them to the appropriate person or department, and take messages when necessary.
• Respond to customer inquiries via phone, email, or in-person, providing accurate information and resolving issues promptly.
• Administrative Support:
• Maintain a tidy and welcoming reception area.
• Manage scheduling and appointments, ensuring all bookings are recorded accurately.
• Handle incoming and outgoing mail and deliveries.
• Maintain office supplies inventory and place orders as needed.
• Data Entry and Record Keeping:
• Accurately input and maintain customer data in the company's database.
• Assist with the preparation of reports, presentations, and other documentation as required.
• Communication and Coordination:
• Collaborate with other departments to ensure seamless customer service.
• Provide administrative support to the team, including preparing correspondence, filing, and organizing meetings.
• Problem Resolution:
• Address customer complaints and issues, escalating them to the appropriate personnel if necessary.
• Follow up with customers to ensure their needs are met and issues are resolved.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Sif:

• Day shift

Tunjangan:

• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person