Job Description

JOB DESCRIPTION Patient Registration by Welcoming & greeting patients & ask query of the patient as per set checklist Help in Registration form & Insurance form fill up Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, General Patients Assist patients to complete all necessary forms and documentation including medical insurance Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required) Send patient to concerned counter. Assist patient if required in reaching to the counter Forward Medical Records to Respective clinics Appointment Handling by Scheduling /Rescheduling / cancelling and confirming appointments (Doctors consultation, Radiology appointments Book appointments over phone as well as through walk ins Schedule /Reschedule / cancel and confirms appointments (Doctors consultation, Radiology appointments) Schedule appointment requested through websites and SMS. Schedule patient\'s hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc Determine the financial status of patients and their eligibility for health services Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted) Confirm all appointments for the following day over telephone on a daily basis Problem Solving & Patient Relations by Acting as first level of Problem Solving and grievance handling of patients Act as first level of Problem Solving and grievance handling of patients Maintain cordial patient relations Ensure patients are informed if a doctor is running late or called out Ensure reception area is well maintained, neat and clean Organize and maintain forms and office stationery required for front desk activities Ensure all standard protocols set by organization are maintained Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times Answer all incoming calls and route them to the appropriate staff, Answer customers\' questions, and provide information on procedures, Packages, Specialties, Timings of the consultant, Investigation reports, location of the Hospital, availability of tokens, procedure charges, policies etc Distribute the required information to patients through email, telephone and fax (Reports) Insurance Coordination by Checking with Insurance Coordinator for cases requiring approvals Check with Insurance Coordinator for cases requiring approvals Coordinate with Symphony for insurance related matters Check with Insurance Coordinator the status of the Insurance card produced by the patient Check with the Insurance coordinator about the packages covered Records & Data Management by Opening and administering regular and electronic mail when required, to ensure proper action is taken on all incoming mail Open and administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail Maintain medical records and report when required Make spreadsheets, manage data and create documents on computers using desktop publishing programs Cross verify and file all lab reports in the absence of the MRD Enter all lab reports file numbers doctor wise ABOUT THE TEAM Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, and clinics. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: \'We\'ll treat you well.\' In India, we have 13 hospitals spread across Kerala (5 hospitals) with our flagship Aster Medcity Hospital at Kochi, Bangalore (2 hospitals Aster CMI & Aster RV) + 1 upcoming (Mother & Child), 1 in Hyderabad (Aster Prime), 1 in Kolhapur (Aster Aadhar) and 4 in Andhra Pradesh ( under Aster Ramesh Hospital 2 in Vijayawada, 1 in Guntur and 1 in Ongole). Most of our hospitals are NABH accredited with Medcity n Aster Ramesh (Guntur) JCI accredited. In terms of revenue, we are USD 1.14 Bn company in which India contributes 17% and rest by GCC as of FY\'19. Going forward we are also venturing into Pathology business (Aster Labs) by April\'2020 n Pharmacy business in Jan \'21 apart from 3 new hospitals in next 3 years in India. We have Centre of Excellence across various specialties like Neurosciences, Cardiac Sciences, Integrated Liver Care, Orthopaedics, Onco, Gastro, Nephro, etc. in most of our hospitals. In summary, most of our hospitals are tertiary and quaternary care setups. Kerala with 4 hospitals and 1 educational institute forms a cluster, Bangalore with 2 hospitals + 1 hospital in Kolhapur forms another cluster and Andhra+Telangana another cluster.

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