Job Description

Job Summary: - As a Front Office Assistant, you will be the first point of contact for guests, ensuring their overall satisfaction during their stay. You will handle check-ins, check-outs, reservations, and inquiries in a professional and courteous manner. Your excellent communication skills and attention to detail will contribute to the overall success of the hotel.

Key Responsibilities

• Greet guests as they arrive and assist them with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process reservations via phone, email, and in-person, ensuring accuracy and efficiency.
• Maintain knowledge of hotel amenities, services, and local attractions to provide guests with relevant information.
• Coordinate with housekeeping, maintenance, and other hotel staff to ensure guest rooms are clean and well-maintained.
• Handle cash and credit card transactions accurately and securely.
• Maintain a tidy and organized front desk area, including stocking supplies and promotional materials.
• Assist with administrative tasks such as filing, data entry, and managing guest records.
• Follow hotel policies and procedures to ensure the safety and security of guests and staff.
• Collaborate with other departments to resolve issues and improve guest experiences

Qualifications and Skills

• High school diploma or equivalent; additional education or training in hospitality is a plus.
• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer software such as Microsoft Office and hotel management systems.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Mandatory Experience

1-2 Years of experience in a similar role.

Email resumes to careers@skyla.co

https://www.linkedin.com/company/skyla/

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 1 year (Required)
• total work: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person