Front Office Associate
Job Description
Front office Responsibilities:
• Greeting guests : Setting a positive atmosphere and welcoming guests
• Handling reservations : Responding to guest, travel agent, and lead communications, and confirming reservations
• Checking guests in and out : Ensuring a quality experience for guests
• Answering questions : Providing information and entertainment suggestions
• Managing guest requests : Handling requests from current guests
• Handling complaints : Dealing with guest queries and complaints
• Increasing revenue : Promoting services and upselling rooms
• Ensuring safety : Monitoring guest entries
• Maintaining records : Keeping records of guests who have stayed in the hotel
• Communicating with other departments : Developing a positive working relationship with other departments
• Managing staff : Overseeing front desk staff, ensuring they are trained and knowledgeable
• Preparing schedules : Ensuring full staffing at the front desk at all times
• Troubleshooting : Finding suitable outcomes for emergency situations
Job Types: Full-time, Permanent, Fresher
Pay: ?11,000.00 - ?14,000.00 per month
Benefits:
• Food provided
• Provident Fund
Schedule:
• Rotational shift
Supplemental Pay:
• Yearly bonus
Education:
• Diploma (Required)
Experience:
• Microsoft Office: 1 year (Required)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3482371
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKL, IN, India
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EducationNot mentioned
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ExperienceYear