Job Description

Job Title : Front Office Associate (FOA)
Location : MJ Avyanna Resort & Convention Centre, India

Job Type : Full-Time
Experience : 1 years in Front Office
Salary : Competitive, based on experience

:

MJ Avyanna Resort & Convention Centre is seeking a dedicated and professional Front Office Associate (FOA) to join our hospitality team. As an FOA, you will be the face of the resort, ensuring every guest has a warm and welcoming experience from check-in to check-out.

Key Responsibilities :

• Guest Services : Welcome guests with a friendly attitude, manage check-ins/check-outs efficiently, and address guest inquiries with professionalism.
• Reservation Management : Handle room bookings, cancellations, and modifications accurately via the Property Management System (PMS).
• Communication : Coordinate with other departments (Housekeeping, Maintenance, etc.) to ensure guest satisfaction.
• Complaint Resolution : Listen to and resolve guest complaints promptly, ensuring a positive experience.
• Billing and Payments : Manage billing processes, prepare invoices, and handle payments securely.
• Record Keeping : Maintain accurate records of bookings, cancellations, and other guest-related data.
• Promotion : Upsell resort services, such as dining options, spa packages, and activities.

Requirements :

• Proven experience as a Front Office Associate or similar role in hospitality.
• Proficiency in using Property Management Systems (e.g., Opera, IDS, or similar).
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Fluency in English is mandatory; knowledge of local languages is a plus.
• A warm, approachable demeanor and commitment to providing exceptional guest service.

Benefits :

• Competitive salary and perks.
• Opportunity to work in one of India's premier resorts featuring luxurious amenities.
• Professional growth and training opportunities.
• Employee discounts on resort facilities.

About MJ Avyanna Resort & Convention Centre :

Located amidst 6 acres of lush greenery, MJ Avyanna is renowned for its luxurious offerings and exceptional hospitality. Our property features Asia's tallest man-made waterfall, 80 well-appointed rooms, grand banquet halls, and state-of-the-art convention facilities.

Join our team and become a part of an inspiring workplace where your skills and dedication will be recognized and valued.

How to Apply :

Interested candidates can send their CV IN +9 1 9 8 8 6 2 4 4 8 0 0 or Give a call

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Application Deadline: 30/12/2024