Job Description

Position : Front Office Associate (Female)
Location : JAIPUR
Department : Front Office

Job Summary

The Front Office Associate is responsible for providing exceptional guest service at the reception desk and ensuring a seamless check-in and check-out experience. She serves as the face of the hotel, maintaining a professional and friendly demeanor at all times.

Key Responsibilities

• Guest Relations
• Greet guests warmly and professionally upon arrival.
• Handle check-ins, check-outs, and room allocations efficiently.
• Address guest queries, complaints, and requests promptly.
• Reservation Management
• Verify and update guest reservations and profiles.
• Collaborate with the Reservation and Revenue team to ensure accurate bookings.
• Communication
• Liaise with other departments (housekeeping, F&B, etc.) to meet guest needs.
• Provide clear information about hotel facilities, services, and local attractions.
• Cash Handling
• Manage cash and credit card transactions securely.
• Prepare daily reports of cash and card collections.
• Operational Excellence
• Ensure the reception area is tidy and well-organized at all times.
• Maintain confidentiality of guest information as per hotel policies.
• Complaint Resolution
• Resolve minor guest complaints effectively or escalate them to the Front Office Manager when necessary.

Qualifications

• Education : Diploma/Degree in Hospitality Management or related field.
• Experience : Minimum 1-2 years in a similar role in a five-star hotel.
• Skills :
• Excellent communication and interpersonal skills.
• Proficiency in English and one additional language (preferred).
• Familiarity with hotel management software, IDS

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person