Job Description

: Front Office Associate/ Executive

The Front Office Associate / Executive will play a key role in delivering outstanding customer service to guests and focuses on ensuring smooth front desk operations.

Key Responsibilities:

• Maintain the cleanliness and organization of the front desk area.
• Welcome guests warmly, ensuring exceptional customer service throughout their stay.
• Process payment transactions with precision and efficiency.
• Explain the various packages and up sell packages to guests.
• Address guest requests and complaints professionally and promptly.
• Maintain accurate and updated records.
• Assist guests with inquiries and provide information about facilities and services.
• Perform additional duties as assigned by the Front Office Manager or Supervisor.

Qualifications and Requirements:

• Minimum HSSC pass, diploma, or equivalent qualification.
• Prior experience in customer service, preferably in Casino or hospitality industry.
• Fluency in English and Hindi.
• Excellent organizational and time management abilities, capable of multitasking in a fast-paced setting.
• Keen attention to detail with strong problem-solving skills.
• Team-oriented, with the ability to collaborate effectively across departments.
• Proficiency in computer applications, including Microsoft Office.

Job Types: Full-time, Permanent

Pay: Up to ?35,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person