Job Description

Front Office Executive

Position Overview:
The Front Office Executive serves as the first point of contact for clients, customers, and visitors. This role involves managing the reception area, providing administrative support, and ensuring smooth communication within the organization. The ideal candidate is professional, organized, and excellent at multitasking.

Key Responsibilities:

• Reception Management:
• Greet visitors and clients with a warm and friendly demeanor.
• Handle incoming calls, emails, and messages, ensuring prompt and polite responses.
• Maintain the reception area to ensure it is clean, organized, and welcoming.
• Administrative Support:
• Manage appointment scheduling and meeting room bookings.
• Coordinate mail, packages, and courier services.
• Maintain records of visitors, staff attendance, and daily logs.
• Customer Interaction:
• Address inquiries and provide accurate information about the organization's services.
• Redirect calls and visitors to the appropriate departments or personnel.
• Handle complaints or escalate issues to the relevant authority.
• Clerical Duties:
• Perform basic data entry, file management, and documentation tasks.
• Assist in preparing reports, presentations, or materials as needed.
• Manage inventory of office supplies and coordinate replenishments.
• Team Coordination:
• Collaborate with other departments to facilitate smooth operations.
• Support the HR or administrative teams with onboarding activities for new employees.

Qualifications:

• Education: High school diploma or equivalent; a bachelor's degree in business administration or a related field is a plus.
• Experience: 1-3 years of experience in a front office, receptionist, or customer service role is preferred.
• Skills:
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and basic knowledge of office equipment (e.g., phone systems, printers).
• Customer-oriented mindset with problem-solving skills.

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person