Job Description

Job Summary :
The Front Office Assistant at Veu Ragamalika Hotel plays a crucial role in ensuring a pleasant experience for all guests from the moment they arrive. This position requires exceptional customer service skills, attention to detail, and a welcoming attitude. The ideal candidate will be responsible for managing the front desk operations, including guest check-in/check-out procedures, handling guest inquiries, and providing information about the hotel's services and local attractions.

Key Responsibilities :

• Guest Reception & Interaction
• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
• Provide exceptional customer service by addressing guest queries, complaints, or requests promptly and efficiently.
• Assist guests with reservations, changes, and cancellations.
• Maintain knowledge of room availability, current bookings, and upcoming guest arrivals.
• Front Desk Management
• Manage the hotel's front desk, including phone calls, emails, and walk-in inquiries.
• Maintain accurate records of guest information, transactions, and any special requests.
• Ensure proper billing, receipts, and payment processing.
• Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready and any issues are resolved promptly.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?12,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Diploma (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Malayalam (Preferred)

Work Location: In person