Job Description

What are we looking for ? Young energetic people that have the drive to deliver outstanding customer experience. Key responsibilities:

• Take ownership of the property with supervising housekeeping \xe2\x80\x93 quality check, administration, Staff and guest interaction.
• Know your guests by name & Create a friendly and homely environment for them.
• Know your city, its caf\xc3\xa9s, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.
• OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints
• Manage the reservations desk \xe2\x80\x93 calls, emails, guest requests, reservation enquiries etc. Make sure all channel response rates are exceptional.
• Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.
• Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.
• Social Media management and posting activities and pictures of guests and their feedback.
• Content Management on Google my Business, Social Media, Website, OTAs (booking.com, Airbnb, agoda , Hosteworld.com etc. )
• You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
• Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

Required Experience, Skills and Qualifications
*To be successful in the role, you need:

• Passion for hospitality and the youth travel market
• Fluency in English writing & speaking
• Disciplined and organised
• Yearning to deliver outstanding customer experience.
• Extrovert personality
• Responsible and should take initiative

What we offer?

• Be a host to guests from around the globe
• Freedom to learn & fail, while being mentored on amazing guest experience
• Growth path to property manager
• Entrepreneurial with opportunity to curate your own experiences for guests

Benefits
All Meals Provided
Incentives on Tours & Experiences Job Types: Permanent, Full-time Salary: Up to 20,000.00 per month Benefits:

• Food provided

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• What is your expected salary (Per month) ?
• What was your last salary? (Per month)
• Do you know how to use Property Management Software?
• Have you worked in Hotel / hostel before?

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person