Job Description

Perform shift opening and closing procedures Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups. Ensure rooms are checked prior to guest\'s check-in to ensure they are clean, properly equipped and in a high standard of maintenance. Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible. Escort guest accordingly throughout the retreat. Knowledge on room rates and suggesting upselling when necessary. Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell. Maintain imprest and floating cash assigned by the retreat. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift Maintain efficient administration within the department preparing and submitting operational reports on time. Adhere to all SOPs and ensure team follows in respective shifts Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up. Ensure all equipment of the department is kept clean and in good working condition. Prepare all arrival amenities such as welcome letter, shoe bag, cold towels and welcome drinks. Collect any information about special dietary requests, allergies or other safety conditions and coordinate with chef to meet guests at meals. Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay. Check all information on registration card and cross check with correspondence for accuracy and all guest documents are filled, registered and confirmed by the retreat management. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Understand how to process payments via multiple sources and close accounts and convert money accordingly through foreign currency exchange. Ensure different food service meals are delivered according with retreat guidelines. Knowledge of different types of treatments at Six Senses Spa and assist on making any bookings. Knowledge of all Six Senses properties. Maintain a high standard of personal appearance, grooming and hygiene. Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job. Ensure all equipment of the department is kept clean and in good working condition. Knowledge and strict adherence to LQA standards. Perform any additional tasks given by supervisor/management. Keep track of the par stock of daily stationaries and guest supplies. Prepare all records like A&D, Shift checklists for the shift Drive the battery operated buggy safely Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

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