Job Description

Position Overview:

We are seeking a highly organized and customer-focused Front Office Assistant to join our team. This individual will be the first point of contact for customers, handling both in-office and over-the-phone inquiries while ensuring smooth operations of the front office. The Front Office Assistant will play a key role in managing service-related tasks, invoicing sales, recording payments, and maintaining inventory records. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Customer Service:

- Greet and assist customers in a professional and friendly manner, both in person and over the phone.
- Answer inquiries, provide information about services, and resolve customer issues effectively.

• Job Card Creation:

- Create job cards for services requested, ensuring all necessary details are accurately recorded.
- Monitor job card progress and ensure timely follow-ups for service completion.

• Invoicing and Sales:

- Generate accurate invoices for any sales, services, or products provided to customers.
- Ensure proper billing details and charges are reflected, and provide customers with clear explanations as needed.

• Payment Recording:

- Record all incoming and outgoing payments, ensuring accuracy and completeness.
- Maintain up-to-date financial records and assist with reconciliation of accounts.

• Inventory Management:

- Track inventory levels and ensure that necessary stock is available for service delivery.
- Record all stock movements, report on inventory status and coordinate with the relevant departments for restocking when needed.

• Administrative Support:

- Maintain office supplies and ensure the office environment is organized and presentable.
- Assist with scheduling appointments and managing office correspondence as required.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven experience in front office or administrative roles, preferably in a service-oriented or retail environment.
• Strong communication skills, both written and verbal.
• Proficiency in office software (MS Office, Google Suite, etc.) and invoicing systems.
• Ability to handle multiple tasks simultaneously and maintain attention to detail.
• Strong organizational skills with the ability to work independently and as part of a team.
• Positive attitude and customer-oriented mindset.

Working Conditions:

• Full-time position with regular office hours.
• Willingness to work in a dynamic, fast-paced environment.
• Some weekend work may be required, depending on business needs.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and development.
• Health and wellness benefits.

Job Type: Full-time

Pay: ?8,500.00 - ?22,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person