Job Description

Job Summary:

The Front Office Assistant is responsible for providing excellent customer service to all guests and patrons of the casino. The role requires managing the front desk operations efficiently, addressing inquiries, handling reservations, and coordinating with other departments to ensure a smooth guest experience. The ideal candidate should possess strong communication skills, be highly organized, and maintain a welcoming demeanour to create a positive first impression for guests.

Key Responsibilities:

• Guest Reception and Assistance
• Casino Membership and Loyalty Programs
• Coordination and Communication
• Information and Concierge Services
• Cash Handling and Transaction Processing
• Record Keeping and Administrative Duties

Qualifications:

• Education : Graduate/Certification in hospitality or customer service.
• Experience : Prior experience in front desk operations, customer service, or the hospitality industry is preferred.
• Skills :
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in basic computer applications and familiarity with reservation systems.
• Attributes :
• Friendly, professional, and approachable demeanor.
• Ability to handle high-stress situations with patience and composure.
• Strong attention to detail and a proactive attitude.

Job Type: Full-time

Pay: From ?16,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Application Deadline: 15/11/2024
Expected Start Date: 20/11/2024