Job Description

Guest Services and Check-In/Check-Out

Job Summary:
The Front Office Assistant will play a crucial role in delivering exceptional guest experiences at Vimala Regency. This role includes managing guest check-ins and check-outs, providing information on hotel amenities and services, and ensuring smooth front desk operations. The ideal candidate will have a warm, welcoming demeanor and excellent communication skills to represent the hotel's high standards.

Key Responsibilities:

• Welcome guests upon arrival, handle check-in and check-out procedures efficiently.
• Provide information on hotel facilities, amenities, and nearby attractions.

Reservation Management

• Handle booking inquiries and process reservations using hotel booking systems.
• Ensure reservation details are accurate and updated in the system.

Customer Service and Complaint Resolution

• Address guest inquiries and requests professionally, offering prompt solutions to any issues.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.

Billing and Payments

• Manage billing procedures, process payments, and handle cash transactions accurately.
• Provide guests with detailed bills upon check-out and resolve any billing discrepancies.

Administrative Support

• Maintain guest records, update room status, and monitor daily check-in/check-out reports.
• Support the Front Office Manager with daily reports and other administrative tasks.

Qualifications:

• Diploma or Bachelor's degree in Hospitality, Tourism, or a related field.
• Previous experience in a front office or customer service role in a hotel is an advantage.
• Excellent communication, interpersonal skills, and attention to detail.
• Proficiency in MS Office; experience with hotel management software is a plus

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person