Job Description

Job Summary:

The Front Desk Supervisor is responsible for overseeing the day-to-day operations of the front desk, ensuring that guests receive exceptional service, and supervising the front desk team. This role involves managing guest check-ins and check-outs, handling guest inquiries and complaints, and ensuring smooth coordination between departments. The Front Desk Supervisor also helps maintain the overall organization and functionality of the front desk area.

Key Responsibilities:

• Guest Service Management:
• Supervise front desk staff to ensure guests receive outstanding service.
• Handle guest complaints or special requests with professionalism and efficiency.
• Assist with check-in and check-out processes, ensuring accuracy and a seamless experience for guests.
• Ensure all guest transactions are processed accurately and efficiently.
• Staff Supervision & Training:
• Train, mentor, and support front desk staff in customer service practices, systems, and hotel policies.
• Assign shifts, monitor performance, and ensure coverage during peak hours.
• Conduct regular performance evaluations and provide feedback to team members.
• Address any employee issues or conflicts in a timely and effective manner.
• Administrative & Operational Duties:
• Monitor front desk procedures to ensure they comply with company standards.
• Review and maintain guest reservation records and ensure proper handling of check-ins/check-outs.
• Assist in the preparation of reports related to front desk operations, including occupancy, guest feedback, and revenue.
• Ensure the front desk area is well-maintained and organized at all times.
• Communication & Coordination:
• Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
• Maintain effective communication with upper management regarding operational issues or concerns.
• Provide guests with information about hotel services, local attractions, and dining options.
• Security & Compliance:
• Ensure the security and safety of guests and staff by adhering to hotel policies and procedures.
• Monitor guest access to hotel areas and ensure that keys and other sensitive information are handled securely.
• Assist with emergency procedures when necessary.

Skills & Qualifications:

• Education & Experience:
• High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
• Previous experience in a hotel or customer service role, with at least 1-2 years in a supervisory capacity.
• Familiarity with hotel management software (e.g., Opera, Micros, or similar systems).
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Problem-solving abilities and a guest-focused mindset.
• Detail-oriented with strong organizational skills.
• Physical Requirements:
• Ability to stand for long periods.
• Ability to lift and carry items up to 25 pounds (e.g., guest luggage, supplies).
• Flexibility to work evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: ?8,912.50 - ?15,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person