Job Description

Front Desk Executive (Night Shift only)

:

A night front desk staff member in a diagnostic centre is responsible for providing administrative and customer service support during the night shift. They play a crucial role in ensuring smooth operations and patient satisfaction during the night hours.

Key Responsibilities:

1. Greeting and welcoming patients, visitors, and staff members who arrive during the night shift.

2. Answering and directing phone calls, taking messages, and providing general information.

3. Registering patients, collecting necessary information, and ensuring accurate data entry.

4. Managing the check-in and check-out process for patients, ensuring all necessary paperwork is completed.

5. Assisting with scheduling appointments and coordinating transportation needs if required.

6. Responding to emergencies and directing patients or visitors to the appropriate areas or contacting medical staff as necessary.

7. Coordinating with other departments to ensure smooth flow of operations during the night shift.

8. Adhering to hospital policies, procedures, and safety standards at all times.

9. Assisting with other administrative tasks as assigned by the supervisor.

Skills and Qualifications:

1. High school diploma or equivalent qualification; additional certifications or training in customer service are a plus.

2. Prior experience in a similar role, preferably in a healthcare setting, is beneficial.

3. Excellent communication and interpersonal skills to interact effectively with patients, visitors, and staff members.

4. Proficient computer skills, including experience with electronic health record systems and MS Office.

5. Strong organizational skills and the ability to multitask efficiently in a fast-paced environment.

6. Attention to detail to ensure accurate data entry and comprehension of patient details.

7. Ability to remain calm and composed in emergency situations and to make quick and appropriate decisions.

8. Strong problem-solving skills and the ability to think critically.

9. Flexibility to work night shifts, including weekdays, weekends, and holidays.

Job Type: Full-time

Pay: ?9,530.00 - ?26,399.88 per month

Benefits:

• Leave encashment

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Work Location: In person