Job Description

Receptionist

About the job

Company Overview:

Seven Oaks Pet Hospital is a premier multi specialty veterinary hospital located in South India. We are dedicated to providing exceptional veterinary care to pets, offering a wide range of specialized services to ensure the health and well-being of our furry friends. As leaders in the field, we prioritize professionalism, compassion, and excellence in all aspects of our work.

Position : Front Desk Executive (Receptionist)

Exp:- 2 - 5 years.

Location : Jubilee Hills, Hyderabad.

Role Overview :

We are seeking a highly professional and efficient Front Desk Executive to serve as the first point of contact for clients and visitors at Seven Oaks Pet Hospital. The Front desk Executive will play a crucial role in providing exceptional customer service, managing administrative tasks, and ensuring the smooth functioning of the hospital's front desk operations. The ideal candidate will possess strong communication skills, a positive attitude, and a commitment to delivering excellence in client care.

Key Responsibilities :

1. Customer Service:

- Greet clients and visitors in a warm and friendly manner, providing a positive first impression of the hospital.

- Answer phone calls and respond to inquiries from clients, providing information about services, appointment scheduling, and pricing.

- Assist clients with check-in and check-out procedures, collecting payments, and processing invoices with accuracy and professionalism.

2. Appointment Scheduling:

- Manage the appointment calendar for veterinary consultations, surgeries, and other services, ensuring optimal scheduling and efficient use of resources.

- Coordinate with veterinary staff to accommodate urgent cases and schedule follow-up appointments as needed.

- Confirm appointments with clients via phone calls, emails, or text messages, and reschedule appointments when necessary.

3. Client Relations:

- Build and maintain strong relationships with clients, addressing their needs and concerns with empathy and professionalism.

- Handle client inquiries and complaints in a timely and courteous manner, escalating issues to the appropriate staff members when necessary.

- Assist clients with completing forms and paperwork, ensuring accuracy and completeness of information.

4. Administrative Support:

- Perform general clerical duties, including photocopying, faxing, filing, and scanning documents.

- Maintain electronic and paper records of client information, medical histories, and appointment schedules in accordance with confidentiality guidelines.

- Assist veterinary staff with administrative tasks, such as preparing patient files, updating treatment plans, and recording patient outcomes.

5. Facility Management:

- Monitor the reception area and ensure it is clean, organized, and presentable at all times.

- Order office supplies and maintain inventory levels to support daily operations.

- Liaise with maintenance staff and external vendors to address facility-related issues and ensure timely resolution of maintenance requests.

Qualifications and Experience:

- Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.

- Minimum of 2 years of experience in a customer service or administrative role, preferably in a healthcare or veterinary setting.

- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

- Strong organizational skills with the ability to prioritize tasks and manage time effectively.

- Proficiency in computer applications, including MS Office suite and electronic medical record systems.

- Female candidates with a passion for animals and a commitment to delivering exceptional client care are preferred.

Join Our Team:

If you are a highly professional and customer-focused individual looking to make a difference in the field of veterinary medicine, we invite you to join our team at Seven Oaks Pet Hospital. As a Front desk Executive, you will have the opportunity to interact with clients and support the operations of our multi specialty veterinary hospital. Apply today and be a part of our mission to provide quality care to pets and their owners.

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• total work: 3 years (Preferred)

Work Location: In person