Job Description

FRONT DESK EXECUTIVE

ROLES AND RESPONSIBILITY

? Will report for duty on time, as per the shift allotted

? While reporting for duty, they should be neatly dressed in the uniform.

? While entering the Reception area, they must check whether the entire lobby is clean or

not.

? Should check whether all helpers have reported for duty.

? They should know about their job responsibilities, vision and mission of the hospital and

policies of the hospital.

? All staff will be trained and aware of patients' rights and responsibilities.

? They should have a positive attitude.

? They should know details of all the departments including location and phone numbers.

? The reception staff will communicate politely and kindly, with the patient and other

visitors.

? They should listen to the customers patiently and handle them tactfully.

? If the patient does not know the location of particular OPDs (or) department, it is the duty

of the front office staff to guide them.

? If the patient needs to get an appointment with the particular doctor, the front office

executive will contact with concerned department and help them to get the appointment.

? According to the patient's condition, the staff should call for a wheelchair to shift the

patient to the OPD or casualty.

? Special care must be given to the senior citizens, by allotting one helper with the patient.

? All details of Billing, tariff rates and revision details if any, will be known to all staff of the

front office.

? If the patient has a complaint about the hospital services, the staff should ask about the

complaints politely and try and resolve the issue. If the patient is not satisfied, he / she

should be directed to the Front Office Manager.

? The staff must go for OP rounds daily and go for IP rounds also at least once in 3 days.

? Feedback forms must be handed to patients and they should be asked to deposit the

same in the suggestion box. The box will be opened once a week and all forms put up to

MS.

? Details of Master health check up and other schemes should be known to all, and clearly

explained to the patients.

? Answer the phone politely and direct phone calls to the concerned OPDs / ward /

Department immediately.

? Should maintain good working relationship with other department staff.

Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person