Job Description

Job Summary:

The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment.

Key Responsibilities:

Customer and Guest Engagement:

• Warmly welcome customers, guests, and visitors as they enter the space.
• Provide information about services and amenities
• Foster a sense of community by facilitating introductions and connections among clients. o Collect and share feedback from customers to improve their experience.

Reception and Communication:

• Maintain clear and effective communication channels with clients and coworkers. o Coordinate and maintain strong relationships with external vendors to

ensure timely delivery of services and resolve any vendor-related issues

promptly.

• Answer phone calls and emails professionally and promptly.
• Maintain clear and effective communication channels with clients and

coworkers.

• Coordinate and maintain strong relationships with external vendors to

ensure timely delivery of services and resolve any vendor-related issues

promptly.

Access and Security:

• Ensure secure access to the premises through key cards or access codes.
• Monitor entry and exit to maintain a safe and secure environment.
• Assist in handling access issues and addressing security concerns.

Space Management:

• Manage reservations for meeting rooms, workstations, and private offices. o Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.
• Maintain an organised and clean reception area and common spaces.

Administrative Support:

• Assist with administrative tasks, including mail and package handling, photocopying, and document
• Manage client-related administrative tasks, such as billing inquiries and clientship renewals.
• Keep records of the space usage and occupancy.

Technology and Equipment:

• Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment.
• Troubleshoot basic technical issues and assist customers with connectivity. o Ensure all equipment and amenities are in good working order.

Qualifications:

? Previous experience of minimum 2-3 years in hotel industry, hospitality, or a similar role is preferred.

? Strong interpersonal and communication skills.

? Ability to multitask and prioritise in a fast-paced environment.

? Positive and professional attitude with a customer-centric approach.

? Flexibility in adapting to changing coworking space dynamics.

? Knowledge of the industry and trends is advantageous

Job Type: Full-time

Pay: ?8,868.83 - ?21,908.24 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• total work: 3 years (Required)
• Front desk: 3 years (Required)

Language:

• English (Required)

Location:

• Chennai District, Tamil Nadu (Required)

Work Location: In person