Job Description

We are seeking a friendly and organized individual to join our physiotherapy clinic as a Part-Time Receptionist. As the first point of contact for our clinic, the receptionist plays a crucial role in providing excellent customer service and ensuring the smooth operation of daily activities. This is a part-time position with working hours from 9:00 pm to 4:00 pm.

Responsibilities:

• Front Desk Management:
• Greet and welcome patients, visitors, and staff in a professional and courteous manner.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate personnel.
• Manage patient check-ins and check-outs efficiently.
• Appointment Scheduling:
• Schedule and confirm appointments for physiotherapy sessions.
• Coordinate with physiotherapists to ensure accurate scheduling and minimize downtime.
• Patient Coordination:
• Collect and update patient information, including contact details and insurance information.
• Provide necessary forms and paperwork to patients, ensuring completion and accuracy.
• Administrative Support:
• Assist in maintaining organized patient records and filing systems.
• Handle billing and payment transactions, and coordinate with the billing department as needed.
• Communication:
• Communicate effectively with patients, physiotherapists, and other clinic staff to ensure a seamless patient experience.
• Relay important information and updates to relevant parties promptly.
• Maintain Clean and Tidy Reception Area:
• Ensure the reception area is clean, organized, and presentable.
• Restock brochures and informational materials as needed.
• Adherence to Clinic Policies:
• Uphold and enforce clinic policies and procedures.
• Maintain confidentiality of patient information and adhere to privacy regulations.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Proficient in basic computer skills and familiarity with scheduling software.
• Ability to multitask and handle a fast-paced environment.
• Knowledge of medical terminology or experience in a healthcare setting is a plus.

This part-time position offers a great opportunity for individuals seeking a role that combines administrative responsibilities with a supportive and patient-focused environment. If you are a motivated and organized individual with a passion for providing exceptional customer service, we encourage you to apply for this position.

Job Type: Part-time

Pay: ?5,000.00 - ?7,000.00 per month

Expected hours: 30 per week

Schedule:

• Morning shift

Work Location: In person